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Cuidado seguro de COVID- 19

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Programa UNA CITA

The health and safety of our patients and team members continue to be our top priority

We are proud to be paving the way for COVID-19 Safe Care. These new preventive measures and innovative offerings are designed to protect patients and team members across the state.

Aquí tiene un resumen de nuestro plan:

  • COVID-19 testing of patients deemed appropriate through individual case review prior to in-hospital surgeries; patient swabs collected via convenient drive-thru locations
  • Virtual waiting rooms, allowing clinic patients and loved ones of hospital or surgery center patients to receive updates about their care via calls and text messaging, minimizing time in common areas
  • Opciones de cuidado virtual serán proporcionados a pacientes antes y después de cirugías y procedimientos cuando sea apropiado, simplificando la experiencia
  • Masking of patients, approved visitors and staff in hospitals, surgery centers and clinics
  • Enhanced cleaning and touch-free protocols in hospitals, surgery centers and clinics, including UV-light disinfection and paperless registration
  • COVID-19 home monitoring digital care journey, enabled through our MyBSWHealth app or website, to be offered to those diagnosed with COVID-19 so they can be supported by our care teams while quarantined

Formas adicionales de mantenerlo a salvo

Estamos comprometidos a educar a nuestras comunidades sobre las muchas formas en que estamos trabajando para salvaguardar su salud y bienestar, así como el de nuestros cuidadores, desde COVID- 19. Existen nuevas medidas y protecciones en nuestros hospitales, centros de cirugía y clínicas, de acuerdo con la guía y las recomendaciones del CDC y de nuestros expertos clínicos.

Política de máscara
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All patients and visitors must wear a mask over their nose and mouth upon arrival to our hospitals. Limited exceptions include:

  • Niños menores de dos años.
  • Cualquier persona que tenga problemas para respirar.
  • Cualquier persona que esté inconsciente, incapacitada o incapaz de quitarse la máscara sin ayuda

Se pueden traer máscaras de casa. Nuestras instalaciones también proporcionan máscaras de tela, que han sido inspeccionadas y lavadas, donadas por nuestra comunidad. Las máscaras de tela proporcionadas por nuestras instalaciones deben devolverse para que puedan lavarse adecuadamente.

Los pacientes que tienen o se sospecha que tienen COVID- 19 deben continuar usando las máscaras quirúrgicas proporcionadas por nuestro centro.

Gracias por su comprensión y por ayudar a mantener seguros a nuestros pacientes, empleados y visitantes.

Pruebas de detección en puntos de entrada
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Our visitor screening includes a temperature check. Those with a temperature at or above 100°F will not be permitted to visit at this time.

Continuamos realizando una evaluación breve en nuestros hospitales y clínicas para pacientes y visitantes que cumplen con nuestros criterios de excepción de visitantes, que se pueden encontrar en la siguiente sección. Este examen se basa en las pautas de los CDC para identificar enfermedades respiratorias, incluido el coronavirus (COVID- 19):

  • Fiebre
  • Tos
  • Dificultad para respirar
  • Dolor de garganta
  • Debilidad
  • Dolor muscular
  • Diarrea
  • Vómitos
  • Pérdida de olfato
  • New severe headache

Pacientes

Si un paciente responde "sí" a cualquiera de las preguntas anteriores, nuestro equipo enmascarará al paciente de inmediato y acelerará la colocación del paciente en un área designada.

Visitantes

Si un visitante aprobado responde "sí" a cualquiera de las preguntas anteriores, nuestro equipo le preguntará si necesita asistencia médica. En caso afirmativo, transportaremos al visitante al departamento de emergencias. Si no, le pediremos amablemente que regresen a casa y se comuniquen con su proveedor de atención primaria.

Póliza de visitas modificada
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Required screening and masking

For the safety of all, approved visitors must pass a health screening, including a temperature check and wear an approved mask at all times in our facilities. Hospital visitors with an unapproved mask will be given an approved mask to wear while visiting. Unapproved masks include (but are not limited to) bandanas, masks with valves and neck gaiters.

One visitor for most patients and facilities (excludes COVID-19 patients)

At this time, many of our facilities are allowing one visitor over the age of 16 for most patients. If the patient is unable to designate the visitor, it should be the patient’s surrogate decision maker, medical power of attorney or legal representative. Please contact the facility you will be visiting to learn more about its visitation policy as additional restrictions may apply.

COVID-19/patient under investigation (“PUI”) patients

At this time, we are suspending visitor access for suspected or confirmed COVID-19 patients, except in the following circumstances:

  • Pediatric/neonatal care patient
  • Laboring/post-partum patient
  • Patient undergoing a surgery or procedure
  • Patients with difficulty understanding or making decisions (i.e., may lack capacity)
  • Patients who may be disabled or may be impaired
  • Patient receiving end-of-life care
  • As otherwise determined by local facility leadership

We know that family and friends are an important part of the healing process. Our facilities can work with you to help ensure your loved one feels supported throughout their care journey with cards, messages and video calls.

Thank you for your understanding and support in helping to keep our patients, caregivers and visitors safe.

Feel peace of mind when scheduling your next appointment
We know you may have put your health on hold over the past several weeks. Whether you have a chronic illness or are due for a wellness screening—like a mammogram or colonoscopy—it’s important you don’t delay. We're here for you.

In addition to our in-person services, we are proud to offer virtual care available through MyBSWHealth. You can also call to learn more about our Safe Care plan, schedule an appointment or speak with a nurse.

We're taking extra care

We have built a safety plan designed to evaluate each patient's case individually as we determine the need for certain safety measures, including COVID-19 testing. In some cases, patients will be tested for active infection; in other cases, caregivers will treat patients under the assumption they are COVID-19-positive, and caregivers will take appropriate measures consistent with CDC guidelines.

While we postponed many surgeries and procedures following the governor's March executive orders, we also—in compliance with those orders—continued to safely treat thousands of patients with emergent conditions.

Recently, Gov. Greg Abbott issued an executive order intended to preserve hospital capacity in counties that have experienced a significant increase in COVID-19 hospitalizations. These restrictions apply only to hospitals, not surgery centers or physician offices.

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Frequently asked questions

About our Safe Care plan

COVID-19 Safe Care is a combination of new preventive measures and digital offerings to keep our patients and team members safe so they can feel confident receiving or delivering care.

  • COVID-19 testing of patients deemed appropriate through individual case review prior to in-hospital surgeries; patient swabs collected via convenient drive-thru locations
  • Virtual waiting rooms, allowing clinic patients and loved ones of hospital or surgery center patients to receive updates about their care via calls and text messaging, minimizing time in common areas
  • Opciones de cuidado virtual serán proporcionados a pacientes antes y después de cirugías y procedimientos cuando sea apropiado, simplificando la experiencia
  • Masking of patients, approved visitors and staff in hospitals, surgery centers and clinics
  • Enhanced cleaning and touch-free protocols, in hospitals, surgery centers and clinics, including UV-light disinfection and paperless registration
  • COVID- 19 Trayecto de atención digital de monitoreo en el hogar , habilitado a través de nuestra aplicación MyBSWHealth o sitio web, para ser ofrecido a aquellas personas diagnosticadas con COVID- 19 para que puedan ser apoyados por nuestros equipos de atención mientras están en cuarentena

To keep our patients and visitors healthy and limit unnecessary congregating in community spaces like waiting rooms, we will provide updates to approved visitors* via text or phone call.

*with patient consent

To keep you healthy and limit unnecessary contact, our no-touch registration* uses verbal or electronic approval as patient consent (instead of a physical signature), utilizing the eCheck-in function on the MyBSWHealth mobile app, providing verbal price estimates, etc.

*Not available at all locations

Any patient diagnosed with COVID-19 in our system (through lab testing or clinical diagnosis without testing) will receive support, including an overview video, as well as communications every day to check in on them and their symptoms.

If their symptoms appear to be escalating, they will get an outreach from a provider for a quick check-in to determine if they need immediate evaluation in the ED or just need to get back in for a visit with their PCP.

As always, in the event of a medical emergency, please call 911 or report to the nearest emergency department.

Absolutely. Call your provider’s office or book via MyBSWHealth. To download the app, text SAFECARE to 88408.

Our patient-facing staff and providers self-monitor for fever and symptoms, which includes temperature checks twice daily—always once prior to a shift in accordance with the CDC’s guidance. Additionally, our team members are instructed to immediately inform supervisors if they feel ill. Symptomatic employees are removed from work and returned in accordance with CDC guidelines.

For months, our facilities have prepared to address the anticipated needs of this pandemic and have surge plans in place to successfully manage capacity so we may continue safely treating both COVID-19 and non-COVID-19 patients. At this time, our system has sufficient capacity to continue caring for COVID-19 patients and continue performing elective surgeries and procedures.

While we have seen a recent increase in the number of cases, it is important to note that the majority of our patients have been receiving care unrelated to COVID-19.

How we are addressing your safety before and during surgery

Gov. Greg Abbott issued an executive order intended to preserve hospital capacity in counties that have experienced a significant increase in COVID-19 hospitalizations. These restrictions apply only to hospitals, not surgery centers or physician offices.

At this time, we believe our facilities in Dallas and Travis counties have sufficient capacity to continue caring for COVID-19 patients and continue performing elective surgeries and procedures. As always, the safety of our patients, staff and communities comes first. We will continue closely monitoring our capacity and will make further decisions as appropriate.

Your safety remains our top priority. At Baylor Scott & White, we are proud to offer COVID-19 Safe Care environments. have built a comprehensive safety plan designed to evaluate each case independently and have several measures in place to protect you. With new screening procedures – and dedicated units to separate potentially infectious patients from the general population – hospital care is safe and ready for those who need it.

  • Estamos evaluando verbalmente a todos los pacientes para COVID- 19
  • Estamos tomando pruebas a todos los pacientes quirúrgicos para COVID- 19
  • Estamos limitando visitas, y todas las visitas permitidas serán examinadas de COVID- 19
  • Todos los pacientes, visitantes y miembros del equipo de atención médica deben usar mascarillas mientras se encuentren en nuestras instalaciones.
  • Los pacientes que no tienen COVID- 19 son atendidos en áreas separadas que los pacientes con infecciones conocidas de COVID- 19
  • Además, estamos minimizando aún más el riesgo para los pacientes y cuidadores al continuar ofreciendo opciones de telemedicina, atención virtual y tomas de muestras drive-thru.

Yes, you are permitted one visitor. They will need to wear a mask upon entering (brought from home or provided by our facility), and they will undergo a screening and temperature check. Visitors with a temperature at or over 99.6°F will not be permitted to visit.

Acerca de las pruebas de COVID- 19 antes de la cirugía

Muchas personas infectadas con COVID- 19 no tienen ningún síntoma. Estas personas pueden transmitir COVID- 19 a otros sin saberlo.

Un miembro del equipo de atención médica le dirá dónde y cuándo debe hacerse la prueba.

Un miembro del equipo de atención médica colocará un hisopo largo en una de sus fosas nasales hasta que toque la parte posterior de su cavidad nasal, girando y moviendo suavemente el hisopo para obtener una muestra de líquido para la prueba. El hisopo se eliminará después de unos segundos. Esta prueba, llamada hisopo nasofaríngeo, es una prueba aprobada para COVID- 19.

Una prueba positiva significa que tiene una infección COVID- 19 activa. Un miembro del equipo de atención médica lo llamará si su prueba es positiva y le dirá cómo cuidarse y proteger a los demás. También estamos obligados a notificar a su departamento de salud local de una prueba COVID- 19 positiva. Su médico analizará sus necesidades personales de salud para decidir si su cirugía o procedimiento debe realizarse según lo programado o retrasado hasta que se recupere.

Una prueba negativa significa que probablemente no tenga una infección COVID- 19. NO recibirá una llamada si su prueba es negativa; Debe venir para su cirugía o procedimiento según lo programado.

Please note, some people have a negative test when the test is done in the first one or two days after becoming infected.

Please call your doctor’s office or clinic. Tell them when your surgery or procedure is scheduled, and ask them to tell your doctor that you have symptoms of COVID-19. Stay home and do not come for your surgery or procedure unless told to by your doctor.

Lo que puedes hacer para protegerte

En los días previos a su cirugía o procedimiento programado:

  • Quédese en casa tanto como sea posible
  • Si debe salir, mantenga al menos 6 pies de distancia de otras personas
  • Use un cubre bocas si sale
  • Lávese las manos frecuentemente con agua y jabón durante al menos 20 segundos, especialmente después de ir a un lugar público o después de sonarse la nariz, toser o estornudar
  • Use desinfectante para manos a base de alcohol si no hay agua y jabón disponibles.
  • No toque sus ojos, nariz o boca con las manos sin lavar.
  • Evite el contacto cercano con personas que están enfermas
  • Limpie y desinfecte las superficies frecuentemente tocadas diariamente. Esto incluye mesas, pomos de puertas, interruptores de luz, contadores, manijas, escritorios, teléfonos, teclados, inodoros, grifos y lavabos.

 

Recursos de COVID- 19

Discover latest about COVID-19, including FAQ, news, tips and ways you can help

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