Volunteering at Centennial
Founded as a Christian ministry of healing, Baylor Scott & White Health promotes the well-being of all individuals, families and communities.
- Clinical Decision Unit
- Concierge
- Day Surgery
- Emegency Department
- Intensive Care Unit (ICU)
- Med-Surg
- New Familiy Unit
- NICU
- OR Desk
- Pastoral Care
- Supply Chain
- Supportive Palliative Care (SPC)
Clinical Decision Unit
Position Summary
- Support and assist clinical staff with non-clinical tasks related to department.
- Enhance hospitality with courteous communication with patients, family members, and visitors.
Roles/Functions
- Greet and escort patients, family members and visitors as necessary
- Assist with answering phones
- Perform clerical duties upon request, i.e., copying, filing
- Restock supplies in patient rooms as needed
- Check expiration dates on supplies in supply room
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Attention to detail and ability to follow direction
- Provide excellent customer service skills
Concierge
Position Summary
- Enhance the visitor experience by creating a welcoming atmosphere through exceptional customer service.
Roles/Functions
- Greet and welcome all incoming guests
- Direct and escort patients, visitors and vendors to departments
- Provide patient room numbers as requested
- Answer in-coming phone calls
- Straighten and maintain waiting areas, i.e., throw away items left, wipe up spills, straighten magazines and books.
- Restock Coffee Bar in ICU/Surgical Waiting Area
- Provide guest resources as needed/requested
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Attention to detail and ability to follow directions
- Demonstrate empathy and good listening skills
- Must complete wheelchair training course for patient transport
Day Surgery
Position Summary
- Support clinical staff by performing non-clinical tasks related to department
- Enhance hospitality withcourteous communication with patients, family members and visitors.
Roles/Functions
- Greet and escort patient and families to and from pre-op area
- Answer phones, open controlled access door to unit
- Wipe rooms w/disinfectant after patient taken to surgery/discharge (stretcher, tray table, chair)
- Restock patient room with standard supplies
- Assemble patient packets, bed packs or other supplies
- Wipe wheelchairs with disinfectant wipes after discharge
- Check expiration dates on supplies or perform other clerical duties upon request
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Attention to detail and ability to follow directions
- Demonstrate empathy and good listening skills
- Must be able to stand, 50% of shift on your feet
- Must be able to complete wheelchair training course for patient transport
Emergency Department
Position Summary
- Support clinical staff by performing non-clinical tasks related to department.
- Enhance hospitality with courteous communication with patients, family members and visitors.
Roles/Functions
- Disinfectant room after discharge (bed, tray table, chair, IV Pole, all cables)
- Notify Charge Nurse or Unit Secretary once room is clean and ready
- Provide clean linens for bed
- Restock cabinets with standard supplies
- Check expiration dates on supplies
- Provide comfort items, i.e., warm blankets, water, food, etc.
- Escort patient to waiting area upon discharge
- Return wheelchair to ED registration area for cleaning
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Attention to detail and ability to follow directions
- Demonstrate empathy and good listening skills
- Must complete wheelchair training course for patient transport
Intensive Care Unit (ICU)
Position Summary
- Support clinical staff by performing non-clinical tasks related to department.
- Enhance hospitality with courteous communication with patients, family members and visitors.
VOLUNTEERS ARE NOT TO ENTER COVID ROOMS
Roles/Functions
- Answer Call Lights
- Answer Phones
- Pass out meal trays. Assist with ordering meals. NON COVID ROOMS ONLY
- Stock carts and gloves
- Check expiration dates on supplies
- Check sharps containers
- Refill blanket warmer and wipes warmer
- Check cabinets/drawers of empty rooms for extra equipment or cables
- Visitor Log
- COVID-19, PUI, & Recovered patients; 11AM - 3PM (1visitor/day for 1 hour)
- Negative Patients; 6AM - 9AM (1 visitor at a time)
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Attention to detail and ability to follow directions
- Demonstrate empathy and good listening skills
Med-Surg
Position Summary
- Support clinical staff by performing non-clinical tasks related to department.
- Enhance hospitality with courteous communication with patients, family members and visitors.
Roles/Functions
- Greet and escort patients, family members and visitors as necessary
- Assist with answering incoming calls and patient call lights
- Perform clerical duties upon request
- Assist at discharge as needed
- Restock supplies in patient rooms as needed. Check expiration dates on supplies in supply room
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Attention to detail and ability to follow direction
- Provide excellent customer service skills
- Must complete wheelchair training for patient transport
New Family Unit
Position Summary
- Support clinical staff by preforming non-clinical tasks related to department.
- Enhance hospitality with courteous communication with patients, family members, and visitors.
Roles/Functions
- Greet and escort patients, family members and visitors as necessary
- Answer incoming calls and patient calls lights
- Perform clerical duties upon request
- Assist families at discharge as needed
- Assemble patient bags in supply room
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Attention to detail and ability to follow direction
- Provide excellent customer service skills
- Must complete wheelchair training for patient transport
NICU
Position Summary
- Support clinical staff by performing non-clinical tasks related to department.
- Enhance hospitality with courteous communication with family members and visitors.
Roles/Functions
- Answer Phones & Door Bell
- Re-Stock Bedside Carts
- Clean Beds
- Check Expiration Dates on Supplies (in carts)
- Refill Wipes Warmer, and Thermo Probes
- Sort & Count Laundry
- Make Foot Print Sign w/Name
- Assist with Printing and Copying
- Hold & Soothe Babies
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Attention to detail and ability to follow directions
- Demonstrate empathy and good listening skills
OR Desk
Position Summary
- Support clinical staff by performing non-clinical tasks related to department.
- Enhance hospitality with courteous communication with physicians, vendors and visitors.
Roles/Functions
- Greet incoming visitors
- Check to insure visitors are badged
- Assist with phones
- Assist with clerical duties upon request
- Assist Vendors/Reps with finding forms or medical staff
- Facilitate communication between OR's and Medical Staff
- Report to OR Leadership on pressing issues if needed
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Attention to detail and ability to follow directions
- Demonstrate empathy and good listening skills
- Must be able to sit for 60% - 80% of shift
Pastoral Care
Position Summary
- Provide encouragement to patients as well as, prayer, and communion.
- Enhance hospitality with courteous communication with patients, family members and visitors.
Roles/Functions
- Visit patients and offer prayer and/or communion
- Visit Access Services Department for patient listing
- Check off visits make on list, turn in at end of visits in Volunteer Office - Purple Folder
- Check at nurses station to see which patients might like a visit
- Provide feedback to nursing staff after visit
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Demonstrate empathy and good listening skills
- Provide excellent customer service skills
- Must be able to stand and walk, 80% of shift on your feet
Supply Chain
Position Summary
- Assist SCS staff with supply maintenance and management.
Roles/Functions
- Check expired/expiring dates on supplies
- Cleaning and organizing bins/materials in supply locations
- Check for damaged/worn-out labels / Replace once SCS Team provides replacement
- Assist SCS Team Member with transportation, placing and organization of supplies, and discarding of shipping materials
- Deliver shipping container(s) to dock pick up location
- Other duties and/or projects to be determined by SCS Supervisor and/or Director
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Attention to detail and ability to follow directions
- Demonstrate good listening skills
- Communicate and relay information back to SCS Supervisor
Supportive Palliative Care (SPC)
SPC supports patients and families facing serious illness and helps palliate (relieve) the physical, emotional, social and/or spiritual burdens that often accompany serious illness.
Position Summary
- Provide emotional and social support to patients. Enhance hospitality with interaction and companionship.
Roles/Functions
- Communication with Medical Director of Supportive and Palliative Care
- Interaction with patients to include, but not limited to the following:
- Talking
- Listening
- Reading
- Crossword Puzzle
- Adult Coloring Book
- Journaling
- Check in at nurse's station to let them know which patient you are visiting per Dr. Glass direction.
- Provide feedback via email to Dr. Glass following visit
Competency (Knowledge, skills, abilities)
- Must be able to see, hear and communicate clearly
- Demonstrate empathy and good listening skills
- Provide excellent customer service skills
- Must be able to stand and walk, 80% of shift on your feet