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Centro de registro y facturación de pacientes

We understand you may be experiencing financial hardship at this time due to business closures and shelter in place orders. We are here to help you.

We have implemented the following changes to our normal billing and collection practices for all patients during the COVID-19 crisis:

  • We will continue to send statements via mail and email on the normal schedule. If you need to have your account(s) temporarily placed on hold, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. via phone or online chat.
  • Our Medicaid Eligibility Representatives can assist you by phone with questions regarding Medicaid eligibility and pending Medicaid Applications.
  • For patients currently on a payment plan that need a change to the original arrangement, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. . If your payment plan is with Clear Balance please contact them at 888.334.4022.
  • For patients needing financial assistance, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. Depending on your circumstance, we may be able to qualify you instantly over the phone.

In addition to the measures above, our third-party collection agencies have also implemented similar measures to assist you during this unprecedented time.

Key Contacts

Customer service phone numbers

Correo electrónico

ClearBalance payment arrangements

Medicaid eligibility companies

  • DFW Hospital Locations: Eligibility Consultants Incorporated (ECI): 800.452.6343
  • Central Texas Locations: MedData: 254.724.5414

Collection agencies

Welcome to Baylor Scott & White Health's Patient Registration and Billing Center.
 
 
The information provided here will help you prepare for your visit with us and answer your billing and finance questions. We encourage you to read through these pages and learn more about expediting the check-in process at registration, estimating and managing the costs of your services, and understanding the billing process.

Pre-registro

El proceso de pre-registro nos ayuda a prepararse para su visita, ahorrándole valioso tiempo durante el día de su prueba o procedimiento quirúrgico.

Tenga en cuenta que si su médico requiere pruebas de preadmisión (PAT) o pruebas preoperatorias o si no está seguro, debe hablar con una enfermera de pre-admisión / pre-operatorio en la institución donde su procedimiento está programado para determinar si una evaluación es necesaria.

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Una Carta de los Servicios Centralizados de Negocios de Baylor Scott & White

Read our welcome letter to understand the Patient Registration and Billing Center.

  • Estimar su costo de la atención

    En Baylor Scott & White, reconocemos su deseo de obtener información de precios más significativa y transparente, para que pueda tomar una decisión informada. Nos complace proporcionar un servicio de estimación de precios a nuestros pacientes para ayudarle a administrar mejor su atención.

Opciones de facturación y asistencia financiera

 

Usted puede pagar su factura en línea, por teléfono, correo o en persona en la instalación de Baylor Scott & White donde recibió sus servicios.

Ofrecemos una variedad de opciones de asistencia financiera a nuestros pacientes que están sin seguro o con seguro insuficiente.

General Information Documents: Statement of Policy | Declaración de políticas

Preguntas frecuentes
Hacemos todo lo posible para ayudarle con sus preguntas de facturación para que pueda entender mejor su estado de cuenta, opciones de pago y terminología financiera.
Glosario de términos
Billing and insurance words and phrases may be confusing to understand for those outside of the medical community. Learn more
Guía del consumidor para precios de atención médica
An excellent starting point for most of our patients, helping you understand the costs associated with your care. Learn more
Contáctanos
Por teléfono

Monday through Friday from 8 a.m. to 5 p.m.

Central Texas
Tollfree: 1.800.994.0371

North Texas
Tollfree: 1.800.725.0024
En línea

Have questions about patient billing or financial assistance? We're here to help. Use this form to submit your question to one of our customer service representatives.

Complete the Form

En persona

Visit your financial counselor and learn more about your financial assistance options.

Location Information

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