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Susan Phillips, FNP (Urgent Care)

Family Medicine

Accepts New Patients
MyBSWHealth portal
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About Susan Phillips, FNP (Urgent Care)

Serving all people by providing personalized health and wellness through exemplary care, education and research.

LanguagesEnglish, english
Ages SeenChildren (3-11), Adolescents (ages 12-18), Geriatrics, Adults, Infants and Toddlers (ages 0-2), Children (ages 3-11)
Hospital Affiliations
  • Baylor Scott & White Medical Center - Round Rock
  • Baylor Scott & White Medical Center - Taylor
  • Baylor Scott & White Medical Center - Buda
  • Baylor Scott & White Medical Center - Temple
  • Baylor Scott & White Medical Center - Lakeway
Insurance Accepted
*Accepted plans and benefits may vary by location.
INSURANCE PLAN
ACCEPTS NEW PATIENTS
Aetna - Aetna Signature Administrators
Accepts New Patients
Aetna - Choice POS II
Accepts New Patients
Aetna - Elect Choice
Aetna - Health Network Only
Aetna - Health Network Option
Accepts New Patients
Aetna - HMO
Accepts New Patients
Aetna - Managed Choice
Accepts New Patients
Aetna - Open Access Elect Choice
Accepts New Patients
Aetna - Open Access HMO
Aetna - Open Access Managed Choice
Accepts New Patients
Aetna - Open Access Select
Accepts New Patients
Aetna - Open Choice PPO
Accepts New Patients
Aetna - QPOS
Accepts New Patients
Aetna - Select SM
Aetna - US Access
Baylor Scott & White Health Plan - 2023 BSW Employee Network (PPO & HSA)
Accepts New Patients
Baylor Scott & White Health Plan - BSW Access PPO
Accepts New Patients
Baylor Scott & White Health Plan - BSW Plus PPO-Individual/Family
Accepts New Patients
Baylor Scott & White Health Plan - BSW Premier HMO-Individual/Family
Accepts New Patients
Baylor Scott & White Health Plan - BSW SeniorCare Advantage PPO
Accepts New Patients
Baylor Scott & White Health Plan - Hendrick Health Employee Plan
Accepts New Patients
Baylor Scott & White Health Plan - McLane Group Network
Accepts New Patients
Baylor Scott & White Health Plan - PPO Network-Group
Accepts New Patients
Bell County Public Health District - Bell County Public Health District
Blue Cross Blue Shield - Blue Advantage Bronze
Blue Cross Blue Shield - Blue Advantage Gold
Blue Cross Blue Shield - Blue Advantage HMO
Blue Cross Blue Shield - Blue Advantage Silver
Blue Cross Blue Shield - Blue Choice Plus
Blue Cross Blue Shield - Blue Choice PPO
Blue Cross Blue Shield - Blue Essentials
Accepts New Patients
Blue Cross Blue Shield - Blue Essentials Access HMO
Blue Cross Blue Shield - Blue Premier
Accepts New Patients
Blue Cross Blue Shield - Blue Premier Open Access HMO
Blue Cross Blue Shield - Federal Select PPO
Blue Cross Blue Shield - Indemnity
Blue Cross Blue Shield - Medicare Advantage
Blue Cross Blue Shield - Medicare Advantage - EFH Retirees
Blue Cross Blue Shield - Medicare Advantage - Oncor
Accepts New Patients
Blue Cross Blue Shield - ParPlan
Accepts New Patients
Blue Cross Blue Shield - STAR Kids
Accepts New Patients
Blue Cross Blue Shield - Traditional
Brookshire Brothers - Brookshire Brothers Employee Plan (Nexcaliber)
Cigna - CAC Plan
Cigna - Cigna Choice Fund
Cigna - EPO
Cigna - Flexcare
Cigna - HMO
Cigna - HMO Open Acces
Accepts New Patients
Cigna - HMO Open Access
Cigna - HMO/POS
Cigna - LocalPlus
Accepts New Patients
Cigna - LocalPlusIN
Accepts New Patients
Cigna - Network
Cigna - Network Open Access
Cigna - Network POS
Cigna - Open Access Plus
Accepts New Patients
Cigna - POS
Cigna - POS Open Access
Cigna - PPO
Consolidated Association of Railroad Employees - Self-Insured Employee Plan
Coventry - Coventry/First Health
DFW ConnectedCare - American Airlines Employee Benefit Plan
Envolve Vision - Envolve Vision
EyeMed Vision - EyeMed Vision
First Health - First Health PPO
Galaxy Health Network - Galaxy Health Network
Gladney Center - Gladney Center
HealthSmart - ACCEL Network
HealthSmart - HealthSmart PPO
HealthSmart - HealthSmart Preferred Care EPO
HealthSmart - HealthSmart Preferred Care GEPO
HealthSmart - Preferred Network
Humana Behavioral - Tricare Members Only
Humana - ChoiceCare
Accepts New Patients
Humana - ChoiceCare Preferred Network
Humana - Commercial HMO Plans
Humana - Commercial PPO Plans
Humana - Humana Preferred
Accepts New Patients
Humana - Medicare Advantage Plans (exclude Southwestern Health Resources Network)
Accepts New Patients
Humana - National POS
Accepts New Patients
Imagine Health - EPN
Independent Medical Systems - IMS Network
Magellan - CHIP
Magellan - Navigator Networks
Magellan - Pinnacle Networks
Magellan - STAR
Magellan - STAR Kids
Magellan - Summit Networks
Medicaid - AmeriGroup
Medicaid - Oklahoma Medicaid
Medicaid - Parkland HealthFirst
Medicaid - Superior HealthPlan
Medicaid - Traditional Medicaid
Medical Development International - MDI
Medicare Railroad - Medicare Railroad
Medicare - Traditional Medicare
Midland Memorial Hospital - Employee Benefit Plan
Mother Frances Hospital Regional - Self-Insured Employee Plan
OccuNet - Occupational Networks of Texas, Inc.
Optum - United Behavioral Healthcare/Optum
PHCS Network - Beech Street of Texas PPO
PHCS Network - Private Health Care SYstem PPO
Reny Company - Workers Comp
Rockport - Workers Comp
Sedgwick Preferred Network f/k/a Southwest Medical - Workers Comp
Superior Health Plan - Ambetter Balance Care - Silver
Superior Health Plan - Ambetter Secure Care - Gold
Superior Vision - Superior Vision
Superior - Ambetter Balance Care - Silver
Superior - Ambetter Secure Care - Gold
Superior - CHIP
Accepts New Patients
Superior - CHIP Perinate
Accepts New Patients
Superior - Foster Care
Accepts New Patients
Superior - STAR
Accepts New Patients
Superior - STAR+PLUS
Accepts New Patients
Three Rivers Network - Three Rivers Network
Tricare - Tricare Extra
Tricare - Tricare Prime
Tricare - Tricare Select
TriWest - VA-PCCC
Accepts New Patients
United Behavioral Healthcare/Optum - United Behavioral Healthcare/Optum
UnitedHealth - AARP Medicare Complete
UnitedHealth - Charter EPO
UnitedHealth - Charter HMO
Accepts New Patients
UnitedHealth - Charter POS
UnitedHealth - CHIP
UnitedHealth - Choice +HMO
Accepts New Patients
UnitedHealth - Choice EPO
UnitedHealth - Choice HMO
UnitedHealth - Choice Plus POS
UnitedHealth - Core Choice Plus POS
Accepts New Patients
UnitedHealth - Core EPO
UnitedHealth - Core HMO
UnitedHealth - Dual Complete Medicare Advantage
UnitedHealth - Group Medicare Advantage
UnitedHealth - Medicare Complete
UnitedHealth - Medicare Gold
UnitedHealth - Medicare Silver
UnitedHealth - Navigate EPO
UnitedHealth - Navigate HMO
UnitedHealth - Navigate HMO+
UnitedHealth - Navigate POS
UnitedHealth - Nexus ACO OA
UnitedHealth - Options PPO
Accepts New Patients
UnitedHealth - PPO
UnitedHealth - Secure Horizons
UnitedHealth - Select +
Accepts New Patients
UnitedHealth - Select EPO
UnitedHealth - Select HMO
Accepts New Patients
UnitedHealth - Select Plus POS
UnitedHealth - STAR
UnitedHealth - STAR Kids
UnitedHealth - STAR+PLUS
UnitedHealth - UHC West Signature Value Gated HMO
University Mary Hardin - Baylor-Employee Benefit Plan
Your rights and protections against surprise medical bills

Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.

Background

Education
  • Education: Masters of Science in Nursing, University of Texas at Arlington (2020)
Certifications
  • Family Nurse Practitioner - American Academy of Nurse Practitioners

Reviews (184) for Susan Phillips, FNP (Urgent Care)

Overall: 4.9*
Care Provider Efforts to Include in Decisions
Time Care Provider spent with Patient
Friendliness/Courtesy of Care Provider
Care Provider showed Concern for Questions/Worries
Wait Time at Clinic
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Patient Comments**

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Sep 20, 2023
I was attended to promptly and she listened to my concerns carefully.
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Sep 15, 2023
Very good.
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Sep 12, 2023
Very thorough
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Sep 6, 2023
Sue always listens and addresses any concerns that I have. She is a great provider and I appreciate her very much.
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Sep 1, 2023
She is one of the tops in her profession.Blessed to have someone of her expertise and genuine care for patients in the BSW network.
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Aug 29, 2023
I have been to this clinic twice now and LOVED both visits and I told them so. Easy peasy, no wait, explained things to me in great detail, and made me feel important. This IS my clinic now! Thank you so much!
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Aug 26, 2023
Very caring and knowledgeable explaining what she was observing and the next steps and time table to complete.
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Aug 26, 2023
Caring practitioner, willing to listen.
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Aug 25, 2023
Answered all my questions.
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Aug 21, 2023
Goes over all medications that she prescribes and is very through in her examination.
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Aug 21, 2023
I Came into emergency with a swollen lips and faces, not knowing if it was a bite from insect or allergies since I have no KNOWN allergies. Once she was called to take a look at me , she popped out the question, do you take LISNOPRIL? I said yes! She said I got you! Send her in ! You will be ok she In no time . That was healing to me instantly cos all day I was carrying ice packs and dragging from one lip to the other side of my lips and jaw lol and it spread to the upper lip but by the next day , my lips was back to normal. Thanks to Susan . Her care and treatment worked so fast. She is very knowledgeable, confident and has a good heart to care for her patients.
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Aug 21, 2023
Sue has helped with my mother in law, my daughter in law (I brought them into Urgent Care) and now me and every time she was patient, compassionate and diagnosed accurately. And we are 3 completely different personalities.
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Aug 20, 2023
She was professional, helpful, and identified my problem!
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Aug 20, 2023
Good communicator, easy to understand.
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Aug 20, 2023
A very good bedside manner.
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Aug 20, 2023
Outstanding and professionalism and very knowledgeable
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Aug 19, 2023
Very helpful. Made me feel comfortable. Gave me good advice.
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Aug 18, 2023
Seemed to really care
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Aug 17, 2023
She provided professional care; Susan kept me informed as she cleaned and covered my cut. She was cheerful and comforting to work with.
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Aug 16, 2023
Friendliness and courteousness
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Aug 16, 2023
Exellent provider
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Aug 15, 2023
Susan Phillips spent time with me, was thorough, patient and kind.
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Aug 12, 2023
I thought it would be a time consuming time for me to get health attention. I was a walk in patient. I got service within 15 minutes
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Aug 11, 2023
She was so understanding of my continual cough. She showed great appropriate concern
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Aug 10, 2023
She very attentive. She took the time to listen to my concerns and answer all questions.
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Aug 10, 2023
She answered all my questions and put me at ease.
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Aug 10, 2023
Very professional, very kind and very patient. Great communication skills and made me deal at ease
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Aug 6, 2023
Sue was super! So personable and thorough. Her diagnosis and prescriptions already have me feeling so much better.
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Aug 6, 2023
I like how she explains what she is doing and why. Explains what I need to do afterwards.
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Aug 3, 2023
Susan was polite, listened to my concerns, examined my knee and gave me clear communication of her evaluation. Susan patiently answered all my questions.
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Aug 2, 2023
She is an awesome PA!
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Aug 2, 2023
She was great! Kind, considerate, caring, great listener,professional, very thorough, excellent communicator. Excellent!!!
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Aug 2, 2023
Susan was very well versed and listened to my situation fully. I could tell they were knowledgeable and trustworthy in their advice.
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Jul 30, 2023
Thank you
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Jul 28, 2023
Susan was understanding, discussed my situation.
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Jul 27, 2023
Susan was very caring and compassionate. She was very informative and assured me she would take care of all my medical needs.
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Jul 25, 2023
Susan listened to me. She was knowledgeable in the treatments for my condition and provided options for me. She said she would be open to my contacting her for followup if I wanted to change the treatment that I decided upon.
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Jul 24, 2023
Listened, explained everything very well.
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Jul 24, 2023
Very pleasant person. Had important question. Could not reach her area. Received excellent care from PAM group.Thi
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Jul 23, 2023
She is wonderful totally listened.
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Jul 20, 2023
Timely. Responsive and knowledgeable
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Jul 20, 2023
Susan was very kind and thoughful
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Jul 19, 2023
Dr. Philpps took the time to listen to my problems. She also explained the medication she was percribing. I will see her again if needed!
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Jul 18, 2023
Susan was thorough and confident in her diagnosis. She put me at ease and help me understand what I was experiencing. I would definitely see her again.
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Jul 18, 2023
Susan was awesome. She listened carefully, created an accurate diagnosis and provided out of office care plan like and expert. I couldn't be more please with the experience. Once again Scott & White proved to be a highly valuable corner stone of our community. I even called S&W to provide hospice care for my mom that afternoon knowing she would be in good hands. Thank you Scott $ White.
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Jul 16, 2023
Susan was attentive, compassionate, professional, and personable.
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Jul 15, 2023
Feel I received excellent, attentive care.
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Jul 15, 2023
I felt very comfortable. The staff listened to the symptoms I explained and then explained the treatment that would be best for me. The meds are working and I'm feeling much better already.
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Jul 14, 2023
Pleasant and professional
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Jul 14, 2023
Very friendly, very knowledgeable and fixed my problem!!
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Jul 13, 2023
Courteous, Professional and Knowledgeable!
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Jul 13, 2023
Listened, questioned, and presented a plan of action 4 me
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Jul 12, 2023
I was seen fairly quickly for my 3:00 Sunday afternoon appointment.
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Jul 10, 2023
She was very knowledgeable and took care not f my problem.
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Jul 10, 2023
She was pleasant, professional and very clear on the issue and follow up needed
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Jul 10, 2023
She was very informative and helpful, I was very satisfied with the servic.
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Jul 9, 2023
Susan was very thorough and easy to understand.
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Jul 9, 2023
Sue was the best thing that has happened to me in awhile. Talk about knowledgeable/caring/easy to conferee with/ explains in laymen's terms and welcomes questions and NO PRETENSE. Impressed and will definitely see her again in emergent calls. TrueLY thrilled and got to the root of my problem and concern snd the Rx recommended worked within the first 45 min after taking 1st dose. Don't loose this fantastic provider. Feel blessed to have found her.
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Jul 9, 2023
She was very caring and thorough with her evaluation of what was wrong with me. If I tested positive for coven she said she would call back the next morning and she did and wished me well.
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Jul 8, 2023
She listened to my concerns and provided feedback and course of action. She was very friendly and I felt at ease talking with her.
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Jun 29, 2023
Gave me options and did a great job
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Jun 27, 2023
Excellent listener, very knowledgeable, confident. Great bedside maner
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Jun 26, 2023
This visit was extremely informative, with several options being discussed. She consulted with other doctors to make sure her info was correct and if there might be better solutions (No). I felt great care was given to my medical situation. The entire visit was pleasant and productive.
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Jun 26, 2023
She fully explains everything and answers all of my questions. Very thorough.
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Jun 25, 2023
She was very tentative and resolved my issue
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Jun 22, 2023
Susan always answers all our questions and offers advice if needed.
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Jun 22, 2023
Sue Phillips was very observant, patient and respectful in helping to find solutions for my utmost mental and physical health care.
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Jun 22, 2023
Susan Phillips Is an extremely first rate professional and I have utmost respect for her
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Jun 22, 2023
Excellent and professional care. Respected my concern and listened very carefully!!
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Jun 21, 2023
I was a walk in for cut hand. I was seen within 5 min, hand was cleaned, all questions answered, and med was available within 3 hrs at Walgreens.
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Jun 20, 2023
I did not have to wait long to see her. I did not have an appointment. She took time with me and I didn't feel rushed.
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Jun 20, 2023
Level of professionalism is the Best!! Super attentive and caring
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Jun 18, 2023
Very good job suturing lacerated finger.
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Jun 15, 2023
Seemed knowable and made me feel comfortable
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Jun 15, 2023
Communicated very well times I can understand straightforward very pleasant lady she did excellent job
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Jun 15, 2023
100%
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Jun 13, 2023
Very pleased with in which they help with my health needs concerns
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Jun 13, 2023
Short wait time to see the provider. Everyone at the clinic was very pleasant and professional.
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Jun 12, 2023
She figured out pretty quickly what was wrong with me and prescribed appropriate meds. I am appreciative!
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Jun 12, 2023
She was very knowledgeable, had a great attitude and took the time to answer all questions. A great provider!
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Jun 11, 2023
She knew the exact problem and a good solution plus she calmed my fears from "Dr Google".
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Jun 10, 2023
Susan Phillips was very professional and answered all my questions. She went out of her way to get me seen by the ophthalmologist in Round Rock.
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Jun 10, 2023
Very thorough and took the time to explain my son's current health status. The provider provided a referral for further treatment to help coordinate care.
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Jun 9, 2023
I love how quick I got yo see her. Her treatment has been on point, working well so far. She was very kind and helpful to neand her student.
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Jun 9, 2023
Professional and trustworthy and cares about your issues and fixing
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Jun 8, 2023
Dr Phillips was professional, knowledgeable and very respectful. I could not have been more impressed
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Jun 7, 2023
I was pleased with the care I received.
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Jun 6, 2023
She was totally professional.
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Jun 4, 2023
Very understanding.
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Jun 4, 2023
Took care of my problem and prescribed meds to assist.
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Jun 4, 2023
Helpful
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Jun 3, 2023
She listened to me and evaluated my thumb. We both agreed to the diagnosis and prescribed the necessary antibiotic and hot soaks. The thumb did exactly what she indicated would happen and I'm continuing with her directions and don't think I will need to return unless there are any complications.
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Jun 3, 2023
She was very thorough, did not rush although the clinic was busy, and was very compassionate. I was fortunate to see her. I am feeling so much better today! I am truly grateful
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Jun 3, 2023
Excellent provider. Ms Phillips is an excellent listener and communicator!!! I would definitely refer her to others looking for a very professional and knowledgeable medical provider.
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Jun 3, 2023
She was great and explained everything!
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Jun 2, 2023
Susan Phillips was very kind, thorough, explained everything and gave me opportunity to ask questions and talk
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Jun 1, 2023
Very knowledgeable, concerned and had great bed-side manner.
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May 29, 2023
Personable, caring, thorough and very nice!
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May 27, 2023
Susan is very caring and knowledgeable.
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May 27, 2023
I have been suffering with thrush Inside my mouth for 2 months and have seen 3 doctors. Glad to have found relief finally!
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May 26, 2023
Listened to my concerns and detailed in her explanation. Made sure I understood the COVID therapy and protocol.
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May 26, 2023
She was excellent. Good nursing care, explained details so I could understand and give the best home care to my husband. She was very thoughtful about how to treat this specific injury. The length of time spent waiting was minimal and the amount of time spent in treatment was very short. This type of visit was wonderful for elderly people. Thanks for providing it to your patients.
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May 25, 2023
Glad she is around for all of us.
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