Employee Stories | Baylor Scott & White Health

Rehma's Story

With contracts, budgets, regulatory approvals and cross-departmental collaboration, it typically takes more than three months to get a research study up and running. But with a pandemic brewing and no treatment in sight, Rehma operationalized three national COVID-19 studies in less than three weeks.

“Hope was my biggest driver; it kept me going through the long hours. The sleep I sacrificed was a small price to pay for the opportunity to help millions of people get better.”

Her interest in research and passion for helping others runs deep. While not part of her direct role, Rehma has studied the organ donation policies for hospitals across the state to identify gaps and propose solutions to make the process more efficient. Her study recently completed its preliminary analysis and has been approved to be presented at the American Association of Liver Disease national meeting later this year.

Rehma Shabbir
Research project manager

Andrew's Story

Before the patient surge last spring, Andrew and his team were analyzing ways to increase capacity and manage a higher volume of patients in a timely manner, while still providing exceptional care and experiences.

“When COVID-19 hit, we anticipated the needs of our communities and took immediate steps to double down on communication, convert units, construct tents and rearrange rooms. Being prepared took away much of our staff’s anxiety as we were able to reassure them that we had what we needed to deliver the care our patients deserved, while keeping them safe.”

While Andrew’s primary job is ensuring the emergency department and critical care unit runs smoothly, he has found a calling in patient relations.

“There have been many times through the pandemic where I found myself supporting complicated situations as families dealt with the grief of losing loved ones. Or it may be a situation where we need to bring in additional resources to support our team members. At the end of the day, we’re all family. Whether our team is caring for you as a caregiver or supporting you as a friend, we’re all here to lift each other up and make life a little easier for one another.”

Andrew Eller, RN
Director of emergency services and critical care

Shirmia's Story

Shirmia enrolls patients in NIH’s All of Us Research Program, which aims to understand how a person’s genetics, environment and lifestyle can help determine the best way to prevent or treat diseases like hypertension and diabetes.

“Instead of a doctor making an educated guess about which medicines may be effective, we provide data that allows them to create a personalized treatment plan, making it easier to achieve better outcomes faster.”

Shirmia Artis
Research project coordinator

Sandhya's Story

When someone suffers from Alzheimer’s disease or dementia, family member and other loved ones often step up to provide caregiving and support. Caregiving is stressful and often leads to depression and other health problems. Sandhya and her team dedicate their time and expertise to developing and implementing programs that improve the health and well-being of these caregivers so they can, in turn, deliver better care to their loved ones.

“Through our grant-funded studies, we are trying to assess and compare caregiving interventions so we can provide the caregivers with support that is both meaningful and accessible. This could be connecting them with nurse practitioners to discuss concerns, providing education and support for their medical and emotional needs, partnering them with social workers to create an action plan or using technology to deliver on-demand skills-training and support.”

With decades of experience in a variety of research settings, Sandhya was drawn to population health research because of how quickly it can make an impact on those we serve.

Sandhya Sanghi, PhD
Manager of shared research services

Tyson's Story

Through patient data and Community Health Assessments, Tyson and his team listen to the needs of our patients and neighbors and find creative approaches to close gaps in care.

“It’s not just clinical care, but so many surrounding factors that influence health outcomes. Many people in our communities are making difficult decisions between putting food on the table or filling their medications. If we can address their basic issues around food, housing and education, we can help them live healthier lives.”

One recent example of his team’s work was the mobile vaccination program, which administered hundreds of doses of COVID-19 vaccines directly into our communities. Team members made phone calls, signed people up in carpool lines and visited local production plants.

“We’re data-driven and outcomes oriented. When we identify a need, we analyze how many patients live in a certain high-risk zip code and then engage whole neighborhoods in our local events. By collaborating with nearby churches, clinics, school districts, etc., we make an even bigger impact in ways most meaningful to that community.”

Tyson Bain
Director of community health

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