As part of the patient’s experience with the hospitals, the heart and vascular team works collaboratively on activities to improve the experience from prior to arrival at the hospital through post-hospital discharge and rehabilitation. Leading this charge is the hospital’s Patient Experience Council, a Shared Governance model that focuses on providing patient-centered care.
Leadership at Baylor Scott & White Heart and Vascular Hospital, both in Dallas and Fort Worth, collaborates with the nationally recognized vendor, Press Ganey® Associates, Inc., to provide national, regional and specialty compared patient satisfaction measurements across the care continuum. Through that collaboration, when asked if they would recommend Baylor Scott White Heart and Vascular Hospital, 96% of outpatients agreed that they would.