Ofrece tu experiencia y tiempo como voluntario

You've experienced our caring spirit. Now, you can use that experience to help us and other patients.

As a former patient, or family member of a patient, who has received care at our Waco hospital, you've personally experienced the Baylor Scott & White Medical Center – Hillcrest difference. Putting the patient at the heart of everything we do enables us to create an experience that mirrors the type of care we would want to receive if we were a patient. That's our secret to success.

Si usted o un miembro de su familia ha recibido atención en Baylor Scott & White – Hillcrest en los últimos cinco años, está calificado para postularse para convertirse en asesor de pacientes y familias en Waco. Eso es todo lo que requerimos. Le proporcionaremos cualquier otra formación que pueda necesitar. 

Contactar al coordinador del programa

What is a patient and family adviser?

We've created this special role to provide a voice that represents all patients and families who receive care at Baylor Scott & White – Hillcrest. Using your knowledge and insights as a former patient, you'll partner with members of our team—physicians, nurses and administrators—to help improve the quality and safety of the personal, individualized care we provide in Waco.

As the voice of the patient and family, the patient and family adviser has specific responsibilities:

  • A desire to help the hospital improve the quality and safety of care.
  • A willingness to provide feedback based on your experience as a patient or family member.
  • A commitment to help us plan and implement care improvements.
  • La capacidad de ofrecer su tiempo como voluntario para proyectos a corto o largo plazo, entre una y cuatro horas por mes.

¿Ser asesor de pacientes y familiares es adecuado para usted?

Ser un asesor de pacientes y familiares puede ser una buena combinación con sus habilidades y experiencias si:

  • You are willing to share your experiences as a patient or family member in an effort to improve the overall patient experience for others.
  • You provide feedback about the good things that happened during your hospital stay, as well as, the things that could benefit from improvements.
  • You enjoy working with a diverse group of people and a diverse group of opinions.
  • You are willing to listen to others and think about what they are saying without judging them, even when you disagree.
  • You can work as an effective team member with a positive attitude.
  • You can commit to keeping information you may hear as a Patient and Family Adviser private and confidential.

Es posible que le pidan que preste servicios de varias maneras.

If you are selected to become a patient and family adviser for Baylor Scott & White – Hillcrest, you can look forward to a variety of potential assignments:

  • Sharing your patient story and experience with physicians, clinicians, staff and other patients.
  • Serving on a committee with other advisers to provide input for ways to improve in a specific area.
  • Serving on a hospital or clinical committee with physicians, nurses and others to be the constant voice of the patient and family and to represent how issues may be viewed from the patient's perspective.