Our full-service acute care hospital is dedicated to providing quality healthcare to our community. We’re a not-for-profit hospital and have been caring for our community since 2004.

We have 160 licensed beds and offer a broad range of services, including oncology, digestive disease, weight loss surgery, scoliosis, gastroenterology, orthopedics, pulmonology, neurology, neurosurgery and interventional radiology.

Más acerca de nosotros


  • Precauciones mejoradas para visitantes

    Learn more about our COVID-19 safety precautions.

    Precauciones mejoradas para visitantes

  • Visitor hours

    After-hours visitation

    9:00 PM - 5:00 AM each day

    To obtain visitor passes for after-hour periods, please contact your nurse. Those requiring entry after 9:00 PM can enter through the Emergency Department and must have nursing approval. You will need to sign-in at the security office in the Emergency Department waiting area. Security escorts are available 24 hours a day. To request a security escort to a parking area, or to request other police or security assistance call 469.814.4444 (4.4444 from in-house phones).

  • ESTACIONAMIENTO

    Free guest parking is available for patients and visitors 24 hours a day, seven days a week in the Guest Parking Garage or via the Free Valet Service located at the front entrance of the hospital, Medical Pavilion 1 and Medical Pavilion 2.

    Medical Pavilion 1 hours

    • Monday-Friday: 8:00 AM - 6:00 PM

    Medical Pavilion 2 hours

    • Monday-Friday: 7:30 AM - 5:30 PM

    Hospital hours

    • Monday-Friday: 5:45 AM - 6:30 PM
  • Directorio telefonico

    Please call the operator at 469.814.2000 and they can assist with connecting you to the person or department you need at Baylor Scott & White Medical Center – Plano. Or view our full phone directory.

  • Prescription fills

    The Baylor Scott & White Pharmacy #109 is conveniently located on the second floor in Professional Office Building II.

    Refill prescriptions online

Servicios médicos
​​​​​​​​​​​​​Baylor Scott & White Health offers expertise and treatment options conveniently located near you.
Alergia e Inmunología

Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:

  • Alergias
  • Reacciones alérgicas a las picaduras de insectos 
  • Asma
  • Tos crónica
  • Alergias a medicamentos
  • Eccema (dermatitis atópica)
  • Alergias a los alimentos
  • Colmenas (urticaria)
  • Infecciones recurrentes
  • Rinitis

Read more about allergy and immunology care
Cuidado de espalda y cuello

Baylor Scott & White Medical Center – Plano offers advanced surgical solutions for a wide range of conditions affecting the neck, back, and spine.

The Center features highly skilled spine specialists on the medical staff, an array of innovative minimally invasive surgical techniques, technologically advanced operating room equipment that allows for real-time imaging and precise navigation, and forward-thinking pain management strategies.


Learn more about back and neck care
Imágenes de la mama

Nuestros centros de imágenes utilizan tecnología avanzada para ayudar a los médicos del personal médico de Baylor Scott & White a brindar atención de calidad.

Los servicios incluyen:

  • 3D breast ultrasound
  • 3D mammography (available at select locations)
  • Evaluación del riesgo de cáncer de mama
  • El ultrasonido de mama
  • Aspiración del quiste
  • Ductograma
  • Mamografía digital de campo completo
  • Biopsia de mama guiada por imagen
  • Localización de lesiones
  • Mamografía (detección y diagnóstico)
  • Localización de aguja
  • Mamografía por emisión de positrones (PEM) (disponible en ubicaciones seleccionadas)
  • Biopsia estereotáctica de mama

Acerca de nuestros servicios de imágenes mamarias
Cuidados del cáncer

Nuestro objetivo es brindarle a usted y a su familia el apoyo físico, emocional y espiritual que necesita durante su viaje por el cáncer.

Para ayudar a cuidar de usted, ofrecemos:

  • Tratamiento para todos los tipos de cáncer
  • Programas de educación y apoyo
  • Investigación y ensayos clínicos
  • Detección y prevención
  • Asesoramiento genetico
  • Servicios de apoyo que incluyen nutrición, cuidado pastoral y trabajo social.

Acerca de nuestros servicios de atención del cáncer
Cirugía Plástica y Cosmética

Our cosmetic and plastic surgeons provide nonsurgical and surgical procedures to reshape normal structures of the body to improve appearance (reconstruction improves function) based on your unique needs and circumstances, including:

  • Body contouring surgery
  • Breast augmentation (including breast implants)
  • Breast lift (mastopexy)
  • Buttock augmentation
  • Ear setback surgery (otoplasty)
  • Eyelid lift (blepharoplasty)
  • Facelift (rhytidectomy)
  • Fat removal (liposuction)
  • Laser procedures (e.g. for removal of age spots, tattoos, unwanted hair)
  • Nose services (rhinoplasty)
  • Reconstructive procedures on parts of body caused by congenital defects, development abnormalities, trauma, tumors, or disease / infection
  • Skin pigmentation treatment
  • Spider vein treatment 
  • Tummy tuck (abdominoplasty)

Learn more about cosmetic, plastic and reconstructive surgery
Servicios de cuidados intensivos

Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:

  • Cardiac Intensive Care Unit (CICU)
  • Cardiothoracic Intensive Care Unit (CTICU)
  • Medical Intensive Care Unit (MICU)
  • Unidad de Cuidados Intensivos Neonatales (NICU)
  • Pediatric Intensive Care Unit (PICU)
  • Surgical Trauma Intensive Care Unit (STICU)

Read more about critical and intensive care units
Odontología y Cirugía Oral

Our dentists and oral surgeons provide routine oral care in outpatient clinics and specialty surgeries for a variety of tooth and mouth related conditions, including:

  • Quistes y tumores
  • Enfermedades de la mandíbula y la boca
  • Extracciones
  • Trauma facial
  • Enfermedad de las encías
  • Dientes impactados
  • Temporomandibular joint (TMJ) syndrome

Learn more about dentistry and oral surgery
Dermatología

Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:

  • Acné
  • Queratosis actínica
  • Dermatitis
  • Eczema
  • Psoriasis
  • Rosacea
  • Cáncer de piel
  • Infecciones de la piel
  • Verrugas

Read more about our dermatology services
Enfermedades del Aparato digestivo

Our gastroenterologists and digestive disease specialists can help you, providing a full spectrum of care for patients with concerns involving the esophagus, stomach, small bowel, colon, rectum, gallbladder, pancreas, and liver.

Example services and procedures we offer include:

  • Abdominal and endoscopic ultrasound
  • Colonoscopia
  • Endoscopic retrograde cholangiopancreatography (ERCP)
  • Trasplante fecal
  • Evaluation of liver transplant candidates
  • Percutaneous liver biopsy
  • Placement of external feeding tubes (gastrostomy)
  • Treatment of pancreatic diseases

Common digestive diseases we treat include:

  • Acid reflux
  • Enfermedad de Crohn
  • Colon polyps
  • Liver diseases
  • C. diff
  • Enfermedad de reflujo gastroesofágico (ERGE)
  • Heartburn
  • Hepatitis
  • Irritable bowel syndrome (IBS)
  • Swallowing disorders

Read more about our digestive disease services
Oído, nariz y garganta

Our otolaryngologists or ear, nose, and throat (ENT) specialists diagnose, manage, and treat a variety of conditions affecting parts and soft tissues of the head and neck, including:

  • Infecciones agudas y crónicas del oído medio externo y interno 
  • Alergias
  • Balancing disorders 
  • Tumores benignos y malignos del canal auditivo del hueso temporal y aurícula 
  • Colesteatoma
  • Frío
  • Sordera
  • Influenza
  • Pólipos nasales
  • Problemas del tabique nasal
  • Otosclerosis
  • Apnea del sueño
  • Ronquidos
  • Estenosis del canal auditivo
  • Tumores del hueso temporal y la base del cráneo
  • Vertigo / desequilibrio

Read more about ear, nose and throat treatment
Cuidados de emergencia

In an emergency, it’s important to make the right choices. This starts with knowing where to go—Baylor Scott & White Medical Center – Plano.

You have several regional options for emergency care. But at Baylor Scott & White – Plano, we offer prompt, quality care with a personal touch. Here’s how:

  • Certified as a Primary Stroke Center by the Joint Commission and the American Heart Association, the American Stroke Association and the Joint Commission.
  • Recognized by the American Heart Association for stroke care with the Gold Plus Award.
  • Board-certified emergency physicians on our medical staff are trained in all aspects of emergency care.
  • Physician’s assistants and nurse practitioners treat less urgent situations during peak hours, helping you get treatment more quickly.
  • Our typical emergency department wait times are four to six times shorter than the national average.
  • Our emergency X-ray room offers rapid results without you ever leaving the emergency department.
  • Our high-tech facility allows us to handle everything from broken bones to strokes and other critical illnesses and injuries.
  • When seconds count, you can count on us. But don’t take our word for it. Our quality measurement scores show that we score better than national, state and local hospitals in giving the right
  • Treatments at the right time. And Baylor Scott & White – Plano has been recognized for its care by numerous state and national associations.

Learn more about emergency care
Endocrinología

Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.

Conditions we treat include, but not limited to:

  • Diabetes
  • Obesidad
  • Osteoporosis
  • Thyroid gland disorders
  • Parathyroid gland disorders
  • Trastornos pituitarios y suprarrenales
  • Colesterol alto en sangre y triglicéridos
  • Ovarian disorder, such as polycystic ovarian syndrome (PCOS)

Some procedures and tests we offer include:

  • Pruebas de densidad ósea
  • Insulin pump therapy
  • Continuous glucose monitoring
  • Thyroid fine needle biopsies and ultrasound

Read more about our endocrinology services
Cuidado de ojos

Our ophthalmologists and optometrists diagnose, manage, and innovatively treat routine and specialty eye conditions and diseases, including:

  • Age-related macular degeneration (AMD)
  • Cataracts
  • Enfermedades de la córnea
  • Diabetic retinopathy
  • Glaucoma
  • Refractive errors (astigmatisms, farsightedness, and nearsightedness)
  • Enfermedades de la retina

Learn more about ophthalmology and optometry
Cuidado de los pies

Los podiatras del personal médico de Baylor Scott & White Health diagnostican, evalúan y tratan una amplia variedad de afecciones que afectan el pie, el tobillo y la parte inferior de la pierna. Los podólogos también son parte de un equipo médico que se ocupa de problemas de salud más complejos como la diabetes, la artritis y las lesiones deportivas.

Las condiciones comunes tratadas incluyen:

  • Painful calluses
  • Uñas encarnadas
  • Neuromas
  • Verrugas
  • Pie plano
  • Problemas conjuntos como:
    • Artritis
    • Dedos de martillo
    • Juanetes
  • Biomecánica / lesiones deportivas:
    • Esguinces
    • Síndromes por uso excesivo
    • Dolor en el talón
  • Condiciones que requieren plantillas y aparatos ortopédicos personalizados

Acerca de nuestros servicios de cuidado de los pies
Corazón y Vascular

Our cardiologists, cardiovascular surgeons, and other heart and vascular specialists study, prevent, diagnose and innovatively treat through state-of-the-art technology and breakthrough techniques advanced heart and vascular conditions, including: 

  • Insuficiencia cardiaca avanzada
  • Arrhythmia
  • Angina (chest pain)
  • Aneurysm
  • Miocardiopatía
  • Cardiopatía congénita
  • Insuficiencia cardíaca congestiva
  • Enfermedad de la arteria coronaria 
  • Ataque al corazón
  • Heart valve disease
  • Alta presion sanguinea
  • Colesterol alto
  • Peripheral vascular disease (PVD)
  • Pericarditis 

Learn more about heart and vascular care
Hematología

Our hematologists specialize in the diagnosis, evaluation, and treatment of blood disease and disorders, including:

  • Anemia
  • Gamopatía monoclonal benigna
  • Sangría
  • Coagulopatías
  • Problemas de coagulación
  • Eritrocitosis
  • Infección
  • Leucocitosis
  • Trastornos linfocíticos
  • Pancitopenia
  • Enfermedad de célula falciforme
  • Trombocitosis
  • Trombocitopenia
  • enfermedad de von Willebrand

Read more about hematology and blood diseases
Formación de imágenes y radiología

Imaging procedures are one of the most useful tools for diagnosing a range of illnesses and conditions. Baylor Scott & White – Plano offers patients many advanced medical imaging procedures at several area locations.

Whether it’s through the full support of the hospital’s outpatient services or through those offered by our joint venture partner, Touchstone Imaging, you can expect quality care and quick results.

All imaging procedure results are read and returned by our highly experienced team of board-certified radiologists on our medical staff within 24 hours – usually the same day. In addition, we are accredited by the American College of Radiology in certain imaging procedures.

Physician offices may call 469.814.5500 to schedule an imaging appointment at Baylor Scott & White – Plano locations. To schedule at a Touchstone Imaging location, view a list of local outpatient facilities.

Comprehensive imaging and radiology services offered through the Radiology Department on the Baylor Scott & White – Plano main campus include:

  • Arthrogram
  • CT scan
  • Radiología intervencional
  • MRI
  • Myelogram
  • Nuclear Medicine
  • ultrasonido
  • X-ray

Learn more about imaging and radiology
Enfermedades infecciosas

Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:

  • Bacteriemia / sepsis
  • Bone and joint infections
  • Infecciones del sistema nervioso central
  • Resfriado comun
  • COVID-19
  • Endocarditis e infecciones endovasculares
  • Fiebre de origen desconocido (FUO)
  • Gripe
  • Infecciones por hongos
  • Infecciones gastrointestinales
  • VIH / SIDA e infecciones oportunistas asociadas
  • Infecciones en pacientes inmunocomprometidos (transplante, quimioterapia contra el cáncer, etc.)
  • Lyme disease
  • Malaria
  • Meningitis
  • Mycobacterial infections
  • Infecciones de la piel y tejidos blandos
  • Tuberculosis
  • Vírus del oeste del Nilo
  • Whooping cough

Learn more about infectious disease care
Medicina hospitalaria y Hospitalistas

Our hospitalists or inpatient medicine physicians provide care during your full stay at the hospital starting upon your hospital admission and coordinate with your primary care physician and helps with your discharge.

Learn more about inpatient medicine
Nefrología

Our nephrologists and kidney care specialists diagnose, manage, and innovatively treat a variety of conditions affecting the kidneys, including:

  • Análisis de orina anómalo
  • Lesión renal aguda
  • Amilosis
  • Enfermedad renal diabética
  • Trastornos electrolíticos
  • Glomerulonefritis
  • Nefritis intersticial
  • Cancer de RIÑON
  • Insuficiencia renal
  • Infecciones de riñón
  • Cálculos renales
  • Nefropatía obstructiva / reflujo
  • Poliquistico enfermedad en los riñones
  • Infecciones recurrentes del tracto urinario
  • Estenosis de la arteria renal
  • Hipertensión severa o difícil de controlar

Read more about kidney disease
Neurociencia

The neurologists, neuroradiologists and neurosurgeons at Baylor Scott & White Health diagnose and treat virtually every kind of neurological disorder and injury. From brain tumors, strokes and aneurysms to head trauma and spinal cord injuries, these experienced physicians on the medical staff have the expertise and technology to improve a patient's quality of life.

Acerca de nuestros servicios de neurociencia
occupational and environmental medicine

Our occupational and environmental medicine specialists reduce work-related disability through accident prevention and to help injured employees return to full work capacity through services, including:

  • Audiograms
  • Drug and alcohol screening
  • Employee physicals
  • Pulmonary function testing
  • Surveillance physicals
  • Travel immunizations
  • X-ray and injury treatment

Learn more about occupational and environmental medicine
Ortopedía

Baylor Scott & White es su único recurso para enfermedades musculoesqueléticas, dolor articular, lesiones traumáticas y relacionadas con el deporte y otras condiciones ortopédicas.

Para ayudar a cuidar de usted, ofrecemos:

  • Cirugía de mano, codo, muñeca.
  • Reemplazo de la articulación
  • Cirugía de cuello, espalda, columna vertebral.
  • Cirugía Ortopédica

Acerca de nuestros servicios ortopédicos
Neumología

Our pulmonologists and lung care specialists study, diagnose, and innovatively treat with advanced technology and rehabilitation offerings acute and chronic respiratory and pulmonary disorders of the lungs, airways and chest, including:

  • Asma
  • Embolia pulmonar aguda y crónica
  • Bronquiectasia
  • La enfermedad pulmonar obstructiva crónica (EPOC)
  • Fibrosis quística
  • Enfisema
  • Infecciones fúngicas del pulmón 
  • Enfermedades pulmonares granulomatosas
  • Síndrome hepatopulmonar
  • Enfermedad pulmonar intersticial
  • Cáncer de pulmón
  • Trasplante pulmonar 
  • Fibrosis pulmonar
  • Enfermedad vascular pulmonar 
  • Hipertensión pulmonar
  • Pleuresía
  • Neumonía
  • Sarcoidosis
  • Trastornos del sueño
  • Dejar de fumar
  • Tuberculosis
  • Tuberculous and nontuberculous mycobacterial pulmonary disease

Learn more about lung care
Rehabilitación y Terapia Física

Our team of physicians and therapists are dedicated to helping patients find the best way back through nonsurgical therapies from all types of injuries, illness, and acute and chronic conditions, including but not limited to:

  • Trastornos musculoesqueléticos
  • Trastornos neurológicos y lesiones
  • Trastornos neurológicos y del desarrollo pediátricos
  • Cuidados postoperatorios
  • Lesiones deportivas

Read more about our PT and rehab services
Reumatología

Our rheumatologists study, diagnose, and innovatively treat arthritis and other joint, muscle and bone diseases, including:

  • Artralgias y mialgias
  • Trastornos del tejido conectivo
  • Fibromialgia
  • Gota
  • Lupus
  • Osteoartritis
  • Polimialgia reumática
  • Polimiositis
  • Artritis psoriásica
  • Artritis reumatoide (incluida la artritis reumatoide juvenil)
  • Sarcoide
  • Esclerodermia / síndrome CREST
  • Síndrome de Sjogren
  • Tendinitis
  • Vasculitis

Read more about rheumatology
Cuidado de la escoliosis

Our scoliosis care specialists diagnose, study, manage and treat through surgical or non-surgical means curvatures in the spine, including:

  • Adolescent idiopathic scoliosis
  • Adult idiopathic scoliosis
  • Idiopathic scoliosis
  • Infantile idiopathic scoliosis
  • Juvenile idiopathic scoliosis

Learn more about scoliosis care
Medicina deportiva

The sports medicine surgeons on the medical staff are skilled at repairing all sports-related injuries, from the simple to the complex.

Las condiciones que tratamos incluyen:

  • Ankle/foot pain
  • Dolor de mano / muñeca
  • Dolor de cadera
  • Dolor de rodilla
  • Dolor de hombro / codo

Acerca de nuestros servicios de medicina deportiva
Supportive palliative care

Our supportive and interdisciplinary palliative care team are trained to help you as you deal with a critical illness or diagnosis and providing complementary supportive services, including:

  • Directivas avanzadas
  • Bereavement support
  • Programa de Vida Infantil
  • End-of-life planning assistance
  • Individual and family counseling
  • Music therapy
  • Nutrition and speech therapy
  • Terapia ocupacional
  • El manejo del dolor
  • Social work services
  • Cuidado espiritual

Read more about supportive palliative care
Servicios quirúrgicos

At Baylor Scott & White – Plano, we understand surgery can be a scary experience. That's why it's important to choose a hospital where the surgeons on the medical staff have the skill and experience to get you back on your feet again.

More than 40 surgeons on our medical staff treat conditions involving the breast, the female reproductive system, endocrine system, gastrointestinal tract, colon, liver, pancreas and rectum. In addition, our all-RN nursing staff, the majority of whom have advanced degrees, offers quality pre- and post-op care.

Common procedures Baylor Scott & White – Plano performs include:

  • Appendectomy
  • Breast biopsy
  • Colon resection
  • Diagnostic laparoscopy
  • Ear, nose and throat surgery
  • Hernia repair
  • Lysis of adhesions, which removes scar tissue inside the body
  • Mastectomy
  • Reconstructive surgery
  • Thyroid surgery

Robot – Assisted Surgery

daVinci Si® Robot

Baylor Scott & White – Plano has offered robotic surgery longer than any other hospital in Collin County. The new daVinci Si Surgical System, a robotic, camera-guided technology, offers increased precision for delicate or complex surgeries.

Here's how it works: Through 1- to 2-centimeter incisions, your surgeon inserts instruments and a 3D camera, which captures a high-definition image of the surgical site. This allows your surgeon to work with greater control and accuracy. In addition, the hospital offers robotics with fluorescents technology, which helps ensure that all unhealthy tissue is removed during a procedure and that healthy tissue is unaffected.

Use of the daVinci system often results in:

  • Shorter hospital stays
  • Less scarring and pain
  • Faster recovery
  • Lower risk of infection

Baylor Scott & White – Plano currently offers robotic surgery for:

  • Colorectal
  • Gallbladder
  • Cirugía General
  • Ginecología
  • Salud de los hombres
  • Urología

Once you are scheduled for surgery at Baylor Scott & White – Plano, you will need to schedule pre-operative testing by calling 469.814.5500 between 8:00 AM - 5:30 PM, Monday through Friday.

 

Acerca de nuestros servicios quirúrgicos
Urología

Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:

Urinary-related:

  • Bladder disorders and cancer
  • Inability to control urination
  • Kidney disorders (including kidney stones)
  • Trastornos uretrales

Related to male reproductive organs:

  • Erectile dysfunction
  • Esterilidad
  • Penile disorders and cancer
  • Prostate disorders and cancer
  • Sexually transmitted diseases (STDs)
  • Testículos no descendidos (criptorquidia)

Read more about our urology services
La salud de la mujer

Desde la detección de afecciones comunes que afectan a las mujeres hasta la atención médica y quirúrgica avanzada, los proveedores de atención médica de Baylor Scott & White brindan los servicios integrales que necesita como mujer.

Los servicios incluyen:

  • Cirugía de busto
  • Cirugía ginecológica
  • Ginecología
  • Terapia de reemplazamiento de hormonas

Acerca de nuestros servicios de salud para mujeres
Control de peso

Weight loss surgery, also known as bariatric surgery, is a tool to produce significant weight loss for morbidly obese people. If you have unsuccessfully battled a serious weight problem, Baylor Scott & White Health can help you take control of your health and change your life.

We have devoted the necessary resources to provide you with comprehensive care, including patient education, pre-surgical counseling, advanced surgical options and long-term post-surgical care.

About our weight management services
Bienestar y ejercicio

Whether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. We are focused on your wellness.

Learn more about wellness and fitness care
Cuidado de heridas

Our multidisciplinary teams who specialist in wound care, hyperbarics, and /or enterostomal therapy work to create a custom and comprehensive treatment plan to a variety of wounds, including:

  • Abdominal stomas
  • Arterial wounds
  • Atypical wounds
  • Diabetic lower extremity wounds
  • Úlceras diabéticas
  • Minor burns
  • New or non-healing surgical wounds
  • Non-healing wounds of any kind
  • Pressure ulcers (bed sores)
  • Radiation wounds
  • Traumatic wounds
  • Venous wounds 

Learn more about wound care

Seguros aceptados

Baylor Scott & White ha establecido acuerdos con varios tipos de seguros con el fin de garantizar que sus necesidades de salud estén cubiertas.

Las listas de seguros están sujetas a cambios sin previo aviso. Llame al hospital o al plan de salud para verificar la información de cobertura antes de programar su visita/procedimiento.
Al buscar aceptas estos términos
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Pagar la factura

Baylor Scott & White Health se complace en ofrecerle muMúltiples opciones para pagar tu factura. Vea nuestra guía para comprender su estado de cuenta de Baylor Scott & White. 

Ofrecemos dos opciones de pago en línea:

Otras opciones de pago:

  • Pago por correo

    Para asegurarse de que su pago se aplique correctamente a su cuenta, separe el comprobante de su estado de cuenta de Baylor Scott & White y devuelva el comprobante con su pago. Si paga con cheque o giro postal, asegúrese de incluir su número de cuenta en el cheque o giro postal.

    Envíe el pago por correo a la dirección que figura en su estado de cuenta.

  • Pagar por teléfono

    Llamar 1.800.994.0371 para hacer un pago. Los pagos se pueden realizar por teléfono con nuestro sistema de pago telefónico automatizado 24 horas al día, los siete días de la semana. Todos los pagos realizados a través del sistema de pago telefónico automatizado se publicarán el siguiente día hábil.

    Si necesita hablar con alguien sobre una factura de Baylor Scott & White de nuestros hospitales o clínicas, nuestro departamento de Atención al cliente está disponible para recibir pagos por teléfono de lunes a viernes de 8:00 AM a 5:00 PM.

  • Pagar en persona
    Los pagos se pueden hacer en persona en el centro donde recibió los servicios.

Asistencia financiera

En Baylor Scott & White Health, queremos ser un recurso para usted y su familia. Nuestro equipo de representantes de servicio al cliente y asesores financieros están aquí para ayudarlo a encontrar soluciones financieras que puedan ayudar a cubrir el costo de su atención. Lo alentamos a que hable con un miembro de nuestro equipo en cualquier momento, antes, durante o después de recibir la atención.

Ver opciones de asistencia financiera

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More helpful information
​​​​​​​​​​​​​​​​​​​​​​​​​​Here's more information to help with your visit to our campus.
Cajeros automáticos
An automatic teller machine (ATM) is available on the first floor across from the registration desk.
Participación de la comunidad

At Baylor Scott & White Medical Center – Plano, we not only serve our patients, we go beyond the walls of the hospital to make a difference in our community at health fairs, community events and at local employers. Lending a hand to meet the needs of our community shows Baylor Scott & White – Plano’s commitment to quality, compassionate care.

View our community benefit report

Community outreach program

To learn more about our community outreach program or if you would like Baylor Scott & White – Plano to be at your next event, contact our marketing manager via email or at 469.814.2109.

Email marketing

Community support application

If you are looking for financial support from Baylor Scott & White – Plano for your non-profit organization, please fill out our online community support application.

Complete the community support application

Conserje y mostrador de información.

At the Concierge Desk you will find volunteers available Monday-Friday, 6:00 AM - 6:00 PM, and Saturday-Sunday, 9:00 AM - 3:00 PM, to answer questions or assist you with any needs you may have.

In addition, the following are available upon request at the Concierge Desk:

  • Listings of area restaurants and hotels
  • Coloring books
  • Playing cards
  • Crossword puzzles
  • Magazines
Opciones para comer

Vista Café

Located on the Garden level.

HORAS

  • Monday-Friday: 6:30 AM - 6:30 PM
  • Saturday and Sunday: 6:30 AM - 2:30 PM

Alliance Bistro

 Located near the Gift Shop on the first floor, serves light snacks and proudly brews Starbucks® coffee.

HORAS

  • Monday-Friday: 6:30 AM - 7:00 PM

Room service

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and the taste buds.

Meals are served to patients between 7:00 AM - 7:00 PM. You may select your own menu items from the menu and then dial 44.6777 to place your order with the room service assistant.

Family members or friends may have a guest meal tray delivered to the patient's room for $10.

Máquinas expendedoras

Vending machines for snacks and beverages are located in the Emergency Department lobby and on the Garden Level. They are available 24 hours a day.

Estimar su costo de la atención

Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

Estimar su costo de la atención
Tienda de regalos

The Inspirations Gift Shop

Located on the first floor, the shop has gift items, jewelry, greeting cards, candy, toiletries and balloons.

Please call the Inspirations Gift Shop at 469.814.6798 for additional information or to place an order.

Registros médicos

Puede solicitar copias de sus registros médicos completando un formulario de Autorización para la divulgación de información y regresando al centro donde recibió la atención.

Solicite sus registros

Logros de enfermería

Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.

View nursing accomplishment

Saludos del paciente

Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one.

Send a patient a greeting

Reconocer a un empleado

Debido a que nuestro personal se preocupa tanto por aquellos a quienes ayudamos, hay quienes a menudo van más allá de la llamada para brindar un gran cuidado.

Nominar a un empleado

Cuidado espiritual

We believe that total patient care includes care for the spiritual health as well as the physical and emotional health of each patient. Pastoral Services staff (call 469.814.2700) are available to assist patients and families. Your priest, minister, rabbi, or faith community leader is also welcome to visit you while you are here. There is a chapel on campus that is open during the day and is available to you anytime for prayer and contemplation. Chaplains are available during normal business hours Monday through Friday and for emergent concerns after hours and on weekends. Please ask your nurse to contact the Chaplain for you after normal business hours.

Visitor guidelines

Visits from relatives and friends can play an important part in your recovery; however, they can also be tiring. It is in your best interest that you get all of the rest that you can while in the hospital. If you feel uncomfortable asking people to limit their visits, you might ask a family member or friend to coordinate your visits for you. We do have some requests of our visitors:

Visiting regulations

Following are general guidelines for visitors:

  • Visitors may not smoke on the Baylor Scott & White – Plano campus.
  • Visitors should dress appropriately and must wear shirts and shoes.
  • No more than two visitors are allowed at the bedside at one time.
  • People with colds, sore throats or any contagious diseases should not visit patients.
  • For the comfort of all our patients, visitors should maintain a quiet environment and avoid unnecessary noise. Please limit cell phone usage to family lounge areas only.
  • Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
  • Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.
  • Children under the age of 12 should be supervised by an adult when visiting.

FAQ

Where will I sleep?

  • Patient rooms on our medical/surgical, progressive care and oncology units are equipped with chairs or couches that fold into beds for guests to sleep on.
  • For guests staying overnight with a patient in the ICU, guests may utilize the ICU family lounge, which is equipped with chairs that fold into beds.

What gifts am I allowed to bring my patient?

  • Visitors should check with the patient's nurse before bringing gifts of food or drink to patients to ensure it is appropriate.
  • Fresh flowers and plants are not allowed in the ICU or the oncology unit.
  • Balloons are not allowed in the ICU unit.

Is there a refrigerator I can use?

A Visitors' Lounge, equipped with a refrigerator and microwave, is available on each patient floor, allowing family members to accept visitors and stay close without compromising the patient during their recovery.

Where should I park?

Upon arrival at Baylor Scott & White – Plano, please use the free parking garage located west of the main entrance or free valet service and enter the facility through the front door.

Where can I pray or visit with a chaplain?

  • The chapel is located on the first floor across from the Gift Shop and is open 24 hours a day to patients and guests, seven days a week for prayer and reflection.
  • Members of the Pastoral Care team are available to assist you, whatever your religious persuasion. To request a visit by a member of the Pastoral Care team, please contact your nurse or call 469.814.2700.
  • Your priest, minister or rabbi is always welcome to visit you while you are a patient at Baylor Scott & White – Plano.
Salones para visitantes

The day surgery family lounge and waiting area is located on the second floor.

The ICU family lounge is located on the third floor.

A lounge is available on each patient floor, allowing family members to accept visitors and stay close without compromising the patient during their recovery.

Designated waiting areas are available for families of patients in the critical care units, the Emergency Department and Day Surgery.

Ser voluntario

Contamos con nuestros voluntarios generosos para proporcionar varios servicios especiales. Cada voluntario mejora la experiencia del paciente de alguna manera al apoyar nuestra cultura de servicio al cliente. Únase a las filas de nuestros voluntarios para involucrarse y hacer una diferencia.

Conviértase en voluntario